PayPal approved the fraudulent Key transaction after she had repeatedly reported the crime. Transactions were not unauthorized? Shermon’s blood began to boil.
(PayPal Resolution Center) PayPal Resolution Center closing the case After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn’t be covered under PayPal Purchase Protection. Then a few minutes later, Robin received a new email from PayPal. WHAT THE **** IS HAPPENING? PayPal sent two messages that this charge was DENIED AND NOW YOU APPROVED IT?!!!!!!!!!!!!!!!!!!! WHERE IS A HUMAN BEING TO HANDLE THIS CASE? You sent my money to a hacker! HELLO HELP ME PLEASE!! Robin to Paypal GOOD LORD, YOU APPROVED A FRAUDULENT CHARGE AFTER A MILLION MESSAGES NOT TO. Through the chat feature, she tried to find a human to engage. Robin went back into the resolution center. “Why did PayPal approve this fraudulent charge? The deduction of the $2,000 from Robin’s account was no longer pending. She could not believe her eyes as she read the announcement that paypal had now approved the purchase in Hong Kong. But then…Īfter receiving a follow-up text reiterating that PayPal had declined the transaction, Robin received a third notification. PayPal had deleted the hacker-created Key and declined the purchase. PayPal: Apple com/HK purchase declined because you used deleted PayPal Key *****. It had declined the $2,000 fraudulent transaction. She wondered why the agent was unable to block what was still a pending transaction.īut within an hour, she was relieved to receive a text message from PayPal. She asked about the pending charges, to which the representative explained that the case was “in review.” When Robin reported that a hacker had created the PayPal Key and asked the company to help her, the agent swiftly deleted it and locked her account. So she assumed that PayPal would quickly reverse the charge and delete the virtual card from her wallet. A hacker created this PayPal Key - I need help!īut Robin had never asked to create a PayPal Key. It never became available to all users and was retired in April 2022.
The PayPal Key was a payment option offered for a short time by the money transfer company. We’ll get to that fiasco in a moment.īut to fully understand what happened, here’s a brief explanation of the PayPal Key. Unfortunately, that would prove to be an impossible mission. Robin’s next move was to ask PayPal for help. They could not tell who or what was purchased – even though the hacker used my money.” “But when I called Apple, they told me the PayPal Key purchase information I had was encrypted. “I assume they ordered themselves a computer,” Robin surmised. Using funds Robin had allowed to accrue in her PayPal account, the thief made a giant purchase in Hong Kong. While she slept in New York, the hacker created a virtual payment card. So she began a swift investigation and soon realized someone had hacked her account from halfway around the world. Robin had never even heard of the PayPal Key before. “$1,999 was pending from Apple - in Hong Kong!!” “Someone used ‘my’ PayPal Key and made an online purchase at the Apple store,” Robin reported. Shermon continued reading through the emails and the documentation in her PayPal account with growing dread and confusion. One of these congratulated her on creating a new PayPal Key the other advised that her first purchase was pending. “I had been sleeping, so I definitely had not done that.”Ĭurious as to what was going on, she signed into her PayPal account. “The first one said I had signed into an unknown device,” Robin recalled. In the middle of all the hustle and bustle of the holidays, Robin woke up to several unexpected PayPal alerts. “I don’t even know what a PayPal Key is!”
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How to protect your PayPal account from hackers.The good news: PayPal will refund this Key charge.Asking our consumer advocacy team for assistance.“Why did PayPal approve this fraudulent charge?.A hacker created this PayPal Key - I need help!.“I don’t even know what a PayPal Key is!”.
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